If something has gone wrong, or you simply have a question you cannot resolve on your own, the right thing to do is get in touch. We want every conversation to lead to a clear outcome, not a loop of automated replies.

Who handles your message and what they can do

Our support team are the people who actually deal with your account. They are authorised to look into payment queries, account access issues, bonus disputes, verification questions, and general technical problems. They are not a first filter that passes things along indefinitely — they have the access to investigate and, in most cases, to resolve your issue directly. If your question requires a different department, we will tell you that clearly and let you know where it is going.

When you write to us, the more specific you can be, the better. Include your registered username or the email address on your account, a description of what happened, and — where relevant — the date and approximate time of the event. If your question is about a transaction, the amount and payment method you used will help us find it without having to go back and forth. One well-described message is nearly always resolved in a single exchange; a vague one rarely is.

Responsible gambling and account controls

Requests about deposit limits, cooling-off periods, and self-exclusion are handled as a priority and are never treated as routine queries. If you contact us to restrict your account in any of these ways, we will action it without delay. We will not try to talk you out of it, and we will not ask you to wait. If you need your account closed immediately, say so plainly and we will close it. These controls exist for your benefit and we take that seriously.

Please be aware that BetMica does not currently accept players resident in the United Kingdom, the United States, France, Spain, or Italy. If you are writing to us from any of those countries, we will let you know that your account cannot be supported, and we will explain what that means for any funds held. We will not simply ignore the message.

Formal complaints

If you feel your issue has not been handled fairly, you have the right to raise a formal complaint. A formal complaint is different from a standard query — it triggers a structured review process, and we will respond to it in writing with a considered answer, not a holding reply. If, after that process, you remain unsatisfied, you can escalate the matter to our licensing authority, Anjouan Gaming (Comoros), under licence number ALSI-202509029-FI1. We will not obstruct that process and we will cooperate with any review they conduct.

One thing we will never do: we will never contact you to ask for your password, your full card number, or any security code. If you receive a message claiming to be from BetMica that asks for any of those things, do not respond to it and contact us through the channels listed on this page so we can investigate. Protecting your account is a shared responsibility, and we take our side of it seriously.

Our contact details — including the available support channels — are listed directly on this page. Use whichever suits you, and we will take it from there.